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MEAA Terms and Conditions

MEAA Terms & Conditions

Museum of East Asian Art's (MEAA) reception and online ticketing platform and the conditions for attending events.

Event Ticket Terms & Conditions

We hope that you enjoy all of our events but to avoid any confusion please see below our policy on ticket sales:

Please check all details and any restrictions relating to an event thoroughly before booking

Payment for all events must be made at the time of your booking either online or through MEAA's reception

All event tickets purchased are non-refundable

Due to the limited space, all events being held at the MEAA require booking, including free events

Children under 12 years of age must be accompanied by an adult; maximum of one adult to two children; accompanying adults are also included in the maximum capacity stated for the event

Upon arrival at an event, attendants are required to show their tickets, either printed or on their smartphone screen, which will enable us to scan the ticket's bar code

Event attendants are required to produce relevant identification upon arrival if they have bought a discounted or concession ticket; the entry may be refused if they fail to do so

Late-comers will be admitted at our discretion

MEAA reserves the right to refuse entry or remove anyone from an event who uses threatening and abusive language or affects the enjoyment of other visitors

MEAA reserves the right to cancel events. In the case of cancellation, we will try our best to contact those who have booked to arrange a refund.

If an event is cancelled or postponed, MEAA cannot be held responsible for any costs incurred by the customer for travel, accommodation, or any other related expenses